Frequently Asked Questions (FAQ)
How does the preorder system work?
When you place a preorder with ORTECHIA, you secure your spot to receive one of the first units of our AI-powered luxury devices. Production will only begin once we have reached 1000 preorders. This helps us ensure that we meet demand efficiently.
What happens after 1000 preorders are reached?
Once we hit 1000 preorders, production will officially begin. We will keep you updated throughout the entire process, from production stages to shipping, ensuring full transparency.
When will my order be shipped?
After production begins, you can expect your product to be shipped within [X] weeks. We will provide regular updates on the status of your order and its estimated delivery time.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping times may vary depending on your location, but we aim to ensure smooth and timely delivery no matter where you are.
How does the AI technology work in ORTECHIA products?
Our AI technology learns from your preferences over time. With each use, it adjusts the intensity, rhythm, and duration to offer you a truly personalized experience. No two sessions will ever be the same.
What is your return policy?
You can return any product within 30 days of receipt as long as it is unused and in its original packaging. If production has not yet begun, you can cancel your preorder and receive a full refund.
How can I contact customer support?
You can reach our customer support team by email at support@ortechia.com. We aim to respond to all inquiries within 48 hours.