Shipping and Returns Policy

Shipping Information

Shipping will commence once we reach 1000 preorders and production begins. We are currently unable to guarantee exact shipping timelines as production has not yet started. Once production begins, we will provide updates with estimated shipping dates.

We offer free shipping for orders above €100. For orders below this amount, shipping fees will apply, and they will be calculated during the checkout process based on your location.

We work with trusted carriers to ensure safe and reliable delivery, and you will receive a tracking number once your order has been shipped.

Delivery Time

While we aim to deliver your products as soon as possible after production begins, we are unable to provide exact delivery times at this stage. Shipping times will vary depending on your location, and you will be notified with a tracking number once your order is on its way.

Return Policy

You can return your ORTECHIA product within 30 days of receipt, provided that the product is unused and in its original packaging. To initiate a return, please contact us at hello@ortechia.com.

Return shipping costs are the responsibility of the customer unless the product was defective or incorrect upon arrival. Once your return is received and inspected, we will process your refund within 14 business days.

Contact Us

If you have any questions about shipping or returns, please contact us at hello@ortechia.com.