Returns and Refunds Policy

Conditions for Returns

We accept returns of all ORTECHIA products within 30 days of receipt, provided that the item is unused and in its original packaging. To qualify for a refund, the product must be in the same condition as when it was received, with no signs of wear or use.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was defective or incorrect upon arrival. If you are returning an item due to a product defect, we will cover the return shipping fees.

Refund Process

Once we receive your returned item and inspect its condition, we will process your refund within 14 business days. The refund will be issued to the original payment method, and you will receive a confirmation email once the refund has been completed.

Preorder and Cancellation Policy

Please note that production of ORTECHIA products will only begin once we have reached 1000 preorders. If you wish to cancel your preorder before production begins, you are entitled to a full refund.

In the event that we do not reach 1000 preorders by January 1, 2026, we regret to inform you that production will not proceed, and no refunds will be issued. This policy helps ensure that we can maintain the high standards of quality and efficiency for our limited production.

Contact for Returns

If you wish to return a product or have any questions regarding refunds, please contact us at hello@ortechia.com.